Questions
What store owners ask
The honest answers, including the ones that cost us a sale. If yours is missing, ask it in the free report form.
Is this legal advice?
No. Lumwren is a technical service: we find and fix accessibility barriers in your theme and document the work. For legal questions, including a demand letter you already received, talk to your attorney. Our report is something you can hand them.
Will this guarantee we never get sued?
No one can honestly promise that, and you should be wary of anyone who does. What a Sprint does is remove the barriers that block disabled shoppers and that claims usually cite, and leave you with a dated record of the work.
What is WCAG 2.2 AA, in plain terms?
The Web Content Accessibility Guidelines are the international reference for web accessibility. Level AA is the level most laws and courts point to, and the one we test against: contrast, keyboard access, names and labels, page structure, forms and error messages.
We already have an accessibility widget. Isn't that enough?
Overlay widgets sit on top of your site and don't change the theme code that screen readers and keyboards actually use. Stores with widgets installed still receive claims. We fix the code itself; you can keep or remove the widget.
Will you touch our live store?
No. We work on a duplicate of your theme. You review a preview and nothing goes live until you approve it by email.
What access do you need?
A Shopify collaborator account with permission to edit themes. No passwords, no payment or customer data. You can remove our access the moment the Sprint ends.
What about third-party apps like reviews or chat?
Their code lives outside your theme. In a Sprint we list every app barrier we find with a recommendation; in Sprint Plus we also fix what the app's settings allow.
Could my own developer do this?
Yes, and if you have one, Quick Audit is built for that: you get the ranked list with the WCAG criterion and a fix note for each issue. Sprint is for teams who want it fixed without adding weeks to their roadmap.
Do we need a call?
No. Everything runs by email: report, invoice, preview, approval. If you'd rather talk, ask and we'll set up 15 minutes.
How do we pay?
We send an invoice you can pay by card or PayPal. Quick Audit is paid upfront. Sprint and Sprint Plus are split 50% to start and 50% on delivery.
What happens after the Sprint?
New products, banners and apps can bring barriers back. Optional monitoring is USD 149 per month: a monthly scan and a short report of anything new.
Next step
Check your store before you decide.
A free report with three real barriers, the WCAG criterion each one fails, and the fix.